Payment and Refund Policy

Last updated: 22 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training programmes, digital materials and related health education services offered through the celebfluxnu website. It covers both one-time course enrolments and subscription-based access to ongoing health and wellness content. The policy governs transactions made by individuals and organisations located in Singapore and explains how payments are processed, when refunds may be available and the rights of customers under applicable Singapore law.

Prices, Currencies, Taxes and Any Additional Charges

All prices displayed on the site are in Singapore dollars (SGD) and include the prevailing Goods and Services Tax (GST) at the rate set by the Inland Revenue Authority of Singapore. Additional charges such as administrative fees for payment processing or currency conversion may apply when customers use international cards. celebfluxnu reserves the right to adjust prices at any time; however, the price at the time of purchase remains fixed for that transaction. Customers are responsible for any bank or card issuer fees incurred outside Singapore.

Accepted Payment Methods, Payment Authorisation and Payment Security

celebfluxnu accepts major credit and debit cards, PayNow, and other secure local payment gateways commonly used in Singapore. All payments are authorised in real time through encrypted connections. Card details are never stored on our servers. Authorisation is required before course access is granted. In the event of a declined payment, the enrolment is not confirmed until a successful transaction occurs.

Order, Booking or Service Confirmation and When a Contract Is Formed

A binding contract is formed only when celebfluxnu sends an order confirmation email after successful payment. This confirmation outlines the course details, access period and any applicable terms. Until this email is received, no contract exists and the customer may cancel without penalty. Digital course materials become accessible immediately upon confirmation.

Cancellation Rights and Applicable Cancellation Periods

Customers may cancel an enrolment within seven calendar days from the date of the confirmation email, provided no substantial portion of the course has been accessed. After this period, cancellations are generally not accepted except in cases of documented technical issues preventing access. Subscription services may be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available only for courses that have not been substantially commenced. Completed courses, downloaded materials, promotional bundles and partially used subscriptions are non-refundable. Refunds are not granted for change of mind after the cooling-off period or for failure to meet personal study expectations. Special promotional prices are subject to stricter eligibility rules outlined at purchase.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] within the eligible period. The request must include the order number, full name, registered email address, reason for the request and any supporting documentation. Incomplete requests will be returned for additional information. celebfluxnu acknowledges receipt within two business days.

Inspection, Approval, Rejection and Notification of the Refund Decision

Each refund request is reviewed within five business days. celebfluxnu examines access logs, payment records and any technical reports. Customers receive written notification of approval or rejection via email. If rejected, the notification explains the specific reasons and any available appeal process.

Refund Method, Processing Time and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Credit card refunds typically appear within seven to fourteen business days depending on the card issuer. PayNow refunds are processed within three business days. celebfluxnu is not responsible for delays caused by banks or payment providers.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers Where Relevant

Digital health courses are considered delivered once access credentials are issued. Subscription cancellations stop future billing but do not entitle customers to refunds for prior periods. Promotional offers such as discounted annual plans carry no refund after the initial seven-day period. Free trial conversions are treated as paid enrolments once billing begins.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in automatic suspension of access until resolved. Duplicate charges are investigated and refunded within ten business days upon verification. Chargebacks are treated as potential fraud and may lead to permanent account termination. Suspected fraudulent activity is reported to Singapore authorities where required by law.

Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude

Nothing in this policy excludes or limits rights under the Consumer Protection (Fair Trading) Act, the Unfair Contract Terms Act or any other mandatory Singapore legislation. Customers retain the right to seek remedies through the Small Claims Tribunal or other competent bodies for breaches of contract or misrepresentation.

Contact Route, Policy Changes and Last-Updated Date

Questions about this policy should be directed to [email protected] or submitted via the contact form on our Contacts page. celebfluxnu may update this policy from time to time. The current version is always available on the website. Continued use of the site after changes constitutes acceptance of the revised terms. This document was last updated on 22 September 2026.